Convert Case

Support & Help

Get the help you need with Convert Case. Whether you're facing technical issues, have questions about features, or want to report a bug, we're here to assist you.

Need Help?

We're here to help! Find answers to common issues, report bugs, request new case formats, or get technical support. Most problems can be solved quickly using the troubleshooting tips below.

Quick Help

Common Issues & Solutions

🔧 Converter Not Working

  • Refresh the page (Ctrl+F5 or Cmd+Shift+R)
  • Try a different browser (Chrome, Firefox, Safari, Edge)
  • Disable browser extensions temporarily
  • Clear your browser cache and cookies
  • Make sure JavaScript is enabled

🔤 Text Not Converting Properly

  • Ensure your text contains valid characters
  • Check if you’re using the correct case format for your needs
  • For programming formats (camelCase, snake_case), special characters may affect results
  • Try copying and pasting fresh text
  • Verify that line breaks and spacing are preserved

📁 File Upload Issues

  • Ensure file is .txt, .md, .json, .csv, or .log format
  • Check that file size is reasonable (under 5MB recommended)
  • Make sure file encoding is UTF-8
  • Try converting a smaller portion of text first
  • Verify file isn’t corrupted or password-protected

📱 Mobile Issues

  • Use landscape orientation for a better experience
  • Ensure a stable internet connection
  • Try the desktop version if mobile isn’t working properly
  • Close other apps to free up memory
  • Clear browser cache on mobile

⚡ Slow Performance

  • Convert smaller amounts of text at once
  • Close unused tabs or background apps
  • Use a modern browser for faster rendering
  • Avoid running too many extensions simultaneously
  • Clear browser cache and restart

🎨 Display Problems

  • Toggle dark/light mode to see if it helps
  • Keep browser zoom between 75–125%
  • Disable ad blockers on our site if layout appears broken
  • Clear cache and reload the page
  • Try a different browser

💾 Download Not Working

  • Check if pop-ups or downloads are blocked
  • Ensure enough storage space on your device
  • Try downloading with a different browser
  • Verify download folder permissions
  • Try a smaller file size

📊 Statistics Not Updating

  • Refresh the page to reset counters
  • Ensure JavaScript is enabled
  • Clear browser cache
  • Try typing new text to trigger update
  • Check for browser extension conflicts

Getting Support

🐛 Report a Bug

If something isn’t working as expected, please let us know so we can fix it.

Include These Details:

  • Which case converter you were using (e.g., camelCase, snake_case)
  • The text you were trying to convert
  • What you expected vs. what happened
  • Your browser and operating system
  • Steps to reproduce the issue
  • Screenshots (if possible)

Where to Report:
Visit our Contact page and include “BUG REPORT” in the subject line.

💡 Request a Feature

Have an idea for improvement? We’d love to hear it!

Feature Request Examples:

  • New Case Format: Suggest a case conversion type (e.g., SCREAMING-KEBAB-CASE)
  • New Tool: Propose additional text manipulation features
  • Enhancement: Suggest UI, layout, or converter improvements
  • Batch Processing: Request multi-file conversion capabilities
  • API Access: Ask for developer API features
  • Custom Rules: Suggest customizable conversion options

How to Submit:
Use our Contact page and include “FEATURE REQUEST” in the subject line.

🔤 Request a Case Format

ConvertCase.co offers 18 case formats, but we’re always open to adding more.

To Request a Case Format:

  • Describe the case format and its use case
  • Provide examples (input → output)
  • Explain which programming language or context uses it
  • Share any special rules or edge cases
  • Mention if it’s a standard convention or custom need

Example Formats We Support:

  • Programming: camelCase, PascalCase, snake_case, kebab-case, CONSTANT_CASE
  • Professional: Title Case, Sentence Case, Capitalized Case
  • Creative: Alternating Case, Random Case, Toggle Case

🎯 Suggest an Improvement

Have an idea to make ConvertCase.co better?

Improvement Suggestions:

  • User interface enhancements
  • New statistics or metrics
  • Better mobile experience
  • Keyboard shortcuts
  • Export format options
  • Performance optimizations

❓ Ask a Question

If you’re unsure how something works:

Before Asking:

  • Visit our FAQ page
  • Check the About page for feature details
  • Try the troubleshooting steps above
  • Look for tooltips or help text in the converter

Common Questions:

  • “Which case format should I use for [programming language]?”
  • “How do I convert variable names between languages?”
  • “Why are numbers/special characters not changing?”
  • “Can I batch convert multiple files?”
  • “Does the tool work offline?”

How to Ask:

  • Use our Contact form
  • Include “QUESTION” in the subject line
  • Describe your use case clearly
  • Mention which case formats you’re working with

Technical Support

Browser Requirements

Recommended Browsers:

  • Chrome 90+
  • Firefox 88+
  • Safari 14+
  • Edge 90+
  • Opera 76+

Required Features:

  • JavaScript enabled
  • Local storage access (for preferences like dark mode)
  • Modern CSS support (for layout and responsive design)
  • UTF-8 encoding support for international characters

Case Format Guide

When to Use Each Format:

camelCase

  • JavaScript, TypeScript, Java, C# variables and functions
  • Example: getUserName

PascalCase

  • Class names in most programming languages
  • React components
  • Example: UserProfile

snake_case

  • Python, Ruby variables and functions
  • Database table and column names
  • File names in Unix/Linux
  • Example: user_profile_data

kebab-case

  • URLs and slugs
  • CSS class names
  • HTML attributes
  • Example: user-profile-page

CONSTANT_CASE

  • Constants in all programming languages
  • Environment variables
  • Configuration keys
  • Example: MAX_CONNECTION_TIMEOUT

Title Case

  • Article headlines and titles
  • Professional documents
  • Example: The Quick Brown Fox Jumps Over the Lazy Dog

Sentence case

  • Regular sentences and paragraphs
  • Content writing
  • Example: The quick brown fox jumps over the lazy dog.

File Upload & Download

Supported File Types:

  • .txt - Plain text files
  • .md - Markdown files
  • .json - JSON data files
  • .csv - CSV data files
  • .log - Log files

File Processing:

  • All processing happens in your browser
  • Files are never uploaded to our servers
  • No file size limits (though very large files may be slow)
  • All conversions maintain UTF-8 encoding

Download Issues:

  • Doesn’t start: Allow pop-ups for ConvertCase.co
  • File corrupted: Try a different browser
  • Permission denied: Check download folder permissions
  • Wrong encoding: All downloads use UTF-8 by default

International Character Support

Supported Character Sets:

  • All UTF-8 characters
  • Accented letters (é, ñ, ü, etc.)
  • International alphabets
  • Special symbols and punctuation
  • Emojis and unicode characters

Character Behavior:

  • Letters: Converted according to case format
  • Numbers: Never converted (remain unchanged)
  • Punctuation: Preserved as-is
  • Spaces: Converted to underscores/hyphens in programming formats
  • Special chars: Typically removed in programming formats

Display Issues:

  • If characters show as □ or ?, your browser/font doesn’t support them
  • Use a modern browser (Chrome, Firefox) for best Unicode support
  • Ensure UTF-8 encoding is enabled

Privacy & Data

Your Text is Private:

  • All conversion happens in your browser
  • No data is uploaded to our servers
  • No text is stored or logged
  • File processing is 100% client-side

What We Collect:

  • Only anonymous Google Analytics (page views, popular converters)
  • Your preferences in browser localStorage (dark mode, etc.)

What We Don’t Collect:

  • Your converted text
  • Uploaded file contents
  • Personal information
  • Individual user behavior

See our Privacy Policy for full details.

Keyboard Shortcuts

Productivity Tips:

  • Ctrl/Cmd + A - Select all text
  • Ctrl/Cmd + C - Copy converted text
  • Ctrl/Cmd + V - Paste new text
  • Tab - Navigate between text areas and buttons
  • Enter - Confirm selections

Performance Tips

For Best Performance:

  • Keep text under 100,000 characters for instant results
  • Close unnecessary browser tabs
  • Use the latest browser version
  • Clear cache periodically
  • Disable unused browser extensions
  • Use desktop version for large conversions

Batch Processing:

  • Currently, process one file at a time
  • For multiple files, convert each separately
  • Feature request: Batch processing is on our roadmap

Still Need Help?

If you still need assistance after reviewing this guide:

  • Visit our Contact page
  • Check our FAQ for common questions
  • Review our Privacy Policy for data questions
  • Read the About page for feature overview

We typically respond to bug reports and feature requests within a few days.

Last updated: October 2025

ConvertCase.co is here to make text case conversion simple, fast, and privacy-friendly.
Use it for any project, share it freely, and help us improve it for everyone!